Patient Financial Services Assistant Manager

Job Description

The Patient Financial Services Assistant Manager coordinates and supervises all facets of Patient Financial Services specializing in Billing and Account follow-up. The Assistant Manager collects data and supervises and trains staff on department procedures and processes.

1.     Assures compliance with The Joint Commission, federal, state, and other regulatory agencies related to Patient Financial Services.

2.     Assists Patient Financial Services Manger with monitoring and gathering of data and completion of reporting.

  1. Serves as escalation point for team and patient office questions that cannot be resolved at the staff level.

  2. Helps to audit staff monthly to ensure best collection practices and appropriate follow up.

  3. Assists with ensuring the appropriate staffing mix and levels are met.

  4. Helps the Patient Financial Manager to set priorities and demonstrates effective organizational skills by optimizing use of time, meeting deadlines and completing assigned tasks in a cost responsible manner.

  5. Understands personal role in safeguarding hospital's assets. Takes appropriate action to prevent and report any compromises of security within scope of this position.

  6. Communicates with team and other key revenue cycle and clinical stakeholders.

  7. Follows Oak Valley Hospital policies, upholds professional standards and performs all work in a manner respectful to others.

  8. The Assistant Manager also assists with various management functions such as contributing with staff employment decisions as well as evaluating staff and coaching them to success.

  9. Demonstrates knowledge of the team's core processes and functions.

  10. Directs the work efforts and results of staff members. Develops team goals and manages them for results.

  11. Will assist the PFS Manager to develop teams through coaching performance, completing performance reviews, goal setting, development planning, and rewards.

  12. Performs other duties as assigned.


Position Qualifications:

 Minimum Education:

High school graduate or equivalent required

5+ years of relevant work experience


Minimum Experience/Skills:

Professional accreditation preferred

Must be able to maintain high level confidentiality, have excellent writing skills, understand medical terminology, and be computer literate (word processing and other relevant software.)

5+ years experience in billing and follow-up, with overall knowledge and understanding of the Revenue Cycle

Able to perform basic mathematical calculations


Company Description
A little about us, with over 600 employees and in a growth mode, Oak Valley Hospital District is a full service, non-profit public hospital created to provide residents of Oakdale and the surrounding rural communities, with access to superior quality medical care. We also operate four community health centers providing primary care medical services and plan to expand this business as well. As an organization we take care of nearly 90,000 patients a year.

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