Guest Service Team Leader


Description: Target is one of the world's most recognized brands and one of America's leading retailers. And we wouldn't be that way without top notch customer service and team members dedicated to our guests. As a Guest Service team leader, you lead the front end and are the face of what we stand for. Your leadership skills will enable Guest Service team members to go above and beyond guest expectations. You'll help your team deliver a frictionless, inspiring and rewarding experience for our guests. We are looking for leaders who are motivated by helping team members develop and can empower them to best serve our guest. Your guidance will help team members create a friendly and welcoming environment that generates Target love and loyalty.

Qualifications: Lead the front of store team to deliver an exception guest experience by ensuring they are knowledgeable and empowered to make it right for guests. Demonstrate and model excellent service and selling behaviors. Greet all guest who enter the store with enthusiasm. Provide timely, courteous, knowledgeable service to guests. Monitor daily, weekly, monthly sales results and communicate to front end team members. Review myGuest comments daily for purchase, returns, OPU and registry and share insights with team members. Ensure a coaching culture is present to provide on the spot recognition for team members when guest comments exceed expectations or observed behaviors are driving the desired results and teach team members when expectations are not being met. Resolve team member concerns in a timely manner and communicate to the ETL as needed




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